Returns Process
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Obtain a return authorization number (RMA) from the customer service department. To expedite the process please complete the form below and email the completed PDF to: returns@fab-ent.com. You can also contact the FEI returns department at: +1-914-345-9300 ext. 1110 or 800-431-2830 ext. 1110. You can fax your return request form to: +1-914-345-9800, attention: returns department.
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Return authorization number must appear on each returned package
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Return the merchandise to the location given by the customer service department
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Keep a record covering the shipment of returned merchandise (this is for your protection in case you need to get a proof-of-delivery from the shipper)
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No unauthorized return will be accepted
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No returns will be accepted after 30 days
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FEI charges a 25% restocking fee for returned merchandise in resalable condition
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The customer is responsible for return shipping expenses unless the merchandises is received as a result of FEI’s error
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FEI will credit your account for returned merchandise as soon as return is received and processed
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Credits for return is issued only to original purchaser. Credit will be applied to your open balance or to future purchases. No cash refund will be issued.
Posted in: Returns