Am I eligible to order through FEI?
FEI sells to dealers and distributors. New customers must complete a dealer application and have it approved before they are eligible to order through FEI. Contact an FEI Sales associate at: 800-431-2830 for additional information. You may also start the … Continue reading →
How can I place an order with FEI?
You can place your order through this e-commerce enabled website, by EDI, text-file submission, phone, fax, email or mail – Call us: 1-914-345-9300 / 800-431-2830 Fax us: 1-914-345-9800 / 800-634-5370 Email us: orders@Fab-Ent.com Mail us: Fabrication Enterprises, PO Box 1500, … Continue reading →
Is there a minimum order quantity?
No! We have no minimum order.
What forms of payment do you accept?
For your convenience, FEI accepts Visa, MasterCard, Discover and American Express credit cards from US based customers. Your first purchase will be with credit card, COD or cash with order unless prior credit arrangements have been made.
What is your warranty policy?
FEI offers a minimum 1-year warranty on all products. In cases where the manufacturer includes a warranty card or an extended warranty, contact the manufacturer directly for complete details.
Why are so many of your exercise items in the same colors?
Many exercise items vary in resistance from XX-Light (or XX-Easy) to XXX-Heavy (or XXX-Difficult). These resistance levels are color-coded for easy reference. Tan = XX-Light, Yellow = X-Light; Red = Light; Green = Medium; Blue = Heavy; Black = X-Heavy; … Continue reading →
Where can I locate an RMA request form?
RMA Request Form
What is your return policy?
Returns Process Obtain a return authorization number (RMA) from the customer service department. To expedite the process please complete the form below and email the completed PDF to: firstname.lastname@example.org. You can also contact the FEI returns department at: +1-914-345-9300 ext. 1121 or … Continue reading →
Do you drop ship?
Yes, we can drop ship (and it’s no additional fee!). The packing list will be sent to the end user with all of your contact information and none of ours.
Expedited orders that are placed after 1pm EST M-F may not be able to ship the same day. Please call if you place an order after 1pm EST and a representative can advise whether it will ship the same day.
Shipping timeframes displayed on the website (e.g. typically ships in 1-2 days) are typical timeframes, not guaranteed timeframes. These timeframes are not applicable to international orders.
Cleaning Instructions (1)
All items listed below can be cleaned/sanitized using soap and water, or a disinfectant wipe or spray. Cleaner/sanitizer should be applied after every use. Bleach and any other commercial disinfectants, such as Oxivir, are not permitted. Using these can cause … Continue reading →